Shipping policy

物流政策

Last updated: June 16, 2026

Thank you for shopping with SinoTrail Auto Parts. This Shipping Policy explains how we process and deliver your orders.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

During peak seasons, processing times may be longer.

Shipping Destinations

We currently ship to selected countries and regions, including the United Kingdom, Europe, and other international markets.

If your country or region is not available at checkout, please contact us for assistance.

Estimated Delivery Time

Estimated delivery times are:

  • United Kingdom: 7–15 business days
  • Europe: 7–18 business days
  • Africa: 10–25 business days
  • Other international regions: 10–25 business days

Delivery times are estimates only and may vary depending on customs clearance, carrier delays, holidays, weather, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout.

The final shipping fee may depend on the destination, product weight, package size, and shipping method.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information if available.

Please allow some time for tracking updates to appear after the package has been shipped.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees.

These charges are the responsibility of the customer unless otherwise stated.

We are not responsible for delays caused by customs clearance.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing an order.

We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice an address mistake, please contact us as soon as possible. Once the order has shipped, we may not be able to change the address.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will help check the tracking status with the shipping carrier.

However, we are not responsible for delays caused by carriers, customs, weather, or other uncontrollable events.

Contact Us

If you have any questions about shipping, please contact us:

SinoTrail Auto Parts
Email: [Your Contact Email]